FROM MY LENS

Why your "User Profiles" are failing, and the simple shift that makes products stick. In the world of tech, we love to put people in boxes. We spend weeks creating "User Personas", colorful profiles of people like "Marketing Manager Mike" or "DevOps Dan." We talk about what they eat for lunch, how many kids they have, and what podcasts they like. We think this helps us understand them. But here is the truth: Your users don't live in those boxes. A persona tells you who someon

Across industries- technology, consumer goods, services, media, and internal tools, new products often follow a similar early path. An opportunity is identified, resources are secured, and teams move quickly into execution. Something tangible is produced early to create momentum and demonstrate progress. This approach is understandable. Making things visible aligns teams, reassures stakeholders, and creates a sense of forward motion. From a UX research perspective, however, s

Good design solves the problems of its time, but even great solutions can fail when contexts shift. Roads, cameras, and early tech show how designs age if they can’t adapt. Some flaws are immediate, like the Magic Mouse, while others emerge as user needs evolve. Design is a continuous cycle, each solution eventually becomes the next challenge, and progress depends on staying flexible and responsive.